Reporting and Analysis

Confirmit Reportal is an integrated part of the Confirmit Horizons platform and offers a complete solution for feedback and Market Research and for sharing insight within and beyond your business.

Fully Customizable Reporting and Alerting

Create and share all types of feedback and Market Research reports from your Voice of the Customer, Employee Engagement and Market Research programs.

Deliver insight at the level that suits different individuals, giving your business the best opportunity to understand your customers, employees, and other stakeholders.

Create at-a-glance dashboards and topline reports for immediate insight or in-depth customized reports that drill down into data. Deliver these reports automatically; online or offline; via secure portals, email, or your intranet; and integrate with MS PowerPoint, MS Excel, or Adobe PDF for wider business use.

Create alerts to ensure you close the feedback loop for your programs.

Use our Alerts Management Console to escalate and act upon leads or complaints, so you can build better relationships and loyalty.

Multi-channel, Integrated Reporting

Confirmit Reportal gives you a real-time view of insight regardless of the channels you use to gather customer or employee feedback or research data.

Whether you use the web, email, IVR, mobile, SMS, telephone, or paper to collect feedback—or a combination of these channels—report on this data in one place.

All results are delivered in a single reporting evironment, ensuring data is not lost in silos and providing a holistic view of feedback that can be broken down into channels as needed.

Integrate your reporting with other systems, such as your ERP or CRM tools.

This enables you to better understand the responses you receive and how they fit into the overall picture of your business.

The Confirmit Difference

Confirmit Reportal provides a single solution that enables you to:

Build Customer Loyalty: Use real-time insight and alerts to drive action.

Strengthen Employee Engagement: Understand how actions impact customer feedback and business success.

Correlate Feedback With Business KPIs: Identify business areas for investment.

Reduce Reporting Time and Costs: Thanks to automated reporting and our one-click Report Wizards.