What is Confirmit Survey Software?

or partner surveys—you’re in control. You can keep it simple, or create something complex, depending on your needs. The wide range of feedback management question types makes surveys interesting for your audience, maximizing response rates. You can even automate the process. For example, if a customer calls your contact center, or buys from your Website, they automatically receive a survey invitation asking them about the process.

In addition to online surveys, you can run telephone, Interactive Voice Response (IVR), SMS, face-to-face, and paper surveys. However you gather voice of the customer data, it all feeds into Confirmit, creating reports that incorporate all feedback, from all sources.

a smarter feedback management process. With staff creating surveys across your business, you’ve no idea how many surveys your customers receive and you lose value when data is stuck in silos. Confirmit helps to control the way in which surveys are created and sent out and maximizes the value of the feedback you receive. Whether they are long-term, strategic feedback campaigns, or operational projects, all your surveys will conform to a high standard.

Most businesses choose to use Confirmit survey software as an on-demand solution, meaning we manage the IT for you. There’s no need to install anything on your company’s servers, so the IT overhead from your business is very low. Users just log in to Confirmit.com, and start creating surveys in a user-friendly environment.

they were unhappy with your service or product via your survey, Confirmit can automatically send an e-mail to the appropriate person. Whether it’s a contact center agent, a manager, or a regional director, they’ll have all the information they need to re-contact the customer and resolve their issue. You can maintain customer retention and build a reputation for taking customer feedback seriously.

to run employee surveys, whether they are regular surveys of all staff, or targeted feedback requests to assess training needs, engagement, or regional issues. Responses can be completely anonymous if required, or you can identify responses to enable you to follow up where appropriate.

Your contact center or customer service manager might need a clear view on how individuals are performing, while a national manager may need to focus on regional performance. Executive and C-level teams can get a snapshot view through clear dashboards, so they can understand how situations change over time—and what the causes may be.

Alternatively, they can choose to receive regular e-mail reports. For company-wide data, you can drop reports directly onto your corporate intranet. However you share information, it’s always current and tailored to the user’s needs. There’s no need to wade through pages of details looking for the one thing they need to know.