What is Confirmit Survey Software?

Confirmit is a survey software platform that enables businesses to gather feedback from customers and employees, and take action to improve business processes.

With Confirmit survey software, you can create your own surveys, tailored to your company branding, and send them to your customers or employees. When responses come in, the advanced reporting allows you to filter information, create tables and charts, and share reports, so you can pinpoint opportunities to improve business processes.

Puzzle

What sort of surveys can I create?

Whether customer, employee...

or partner surveys—you’re in control. You can keep it simple, or create something complex, depending on your needs. The wide range of feedback management question types makes surveys interesting for your audience, maximizing response rates. You can even automate the process. For example, if a customer calls your contact center, or buys from your Website, they automatically receive a survey invitation asking them about the process.

Comment

How can I collect feedback?

There are lots of ways to gather feedback, so it's up to you.

In addition to online surveys, you can run telephone, Interactive Voice Response (IVR), SMS, face-to-face, and paper surveys. However you gather voice of the customer data, it all feeds into Confirmit, creating reports that incorporate all feedback, from all sources.

Favorite

What’s different about Confirmit survey software?

Confirmit survey software allows you to create...

a smarter feedback management process. With staff creating surveys across your business, you’ve no idea how many surveys your customers receive and you lose value when data is stuck in silos. Confirmit helps to control the way in which surveys are created and sent out and maximizes the value of the feedback you receive. Whether they are long-term, strategic feedback campaigns, or operational projects, all your surveys will conform to a high standard.

Tools

How do I install Confirmit survey software?

The good news is that you probably won't need to.

Most businesses choose to use Confirmit survey software as an on-demand solution, meaning we manage the IT for you. There’s no need to install anything on your company’s servers, so the IT overhead from your business is very low. Users just log in to Confirmit.com, and start creating surveys in a user-friendly environment.

Fast Forward

How can Confirmit help me to act quickly?

If a customer tells you that...

they were unhappy with your service or product via your survey, Confirmit can automatically send an e-mail to the appropriate person. Whether it’s a contact center agent, a manager, or a regional director, they’ll have all the information they need to re-contact the customer and resolve their issue. You can maintain customer retention and build a reputation for taking customer feedback seriously.

Users

Can I survey employees with Confirmit?

Yes, many businesses use Confirmit survey software...

to run employee surveys, whether they are regular surveys of all staff, or targeted feedback requests to assess training needs, engagement, or regional issues. Responses can be completely anonymous if required, or you can identify responses to enable you to follow up where appropriate.

Chart

What about reporting?

Confirmit offers several ways to view feedback data.

Your contact center or customer service manager might need a clear view on how individuals are performing, while a national manager may need to focus on regional performance. Executive and C-level teams can get a snapshot view through clear dashboards, so they can understand how situations change over time—and what the causes may be.

RSS

How do I share reports?

Staff can log in to Confirmit to access personalized reports.

Alternatively, they can choose to receive regular e-mail reports. For company-wide data, you can drop reports directly onto your corporate intranet. However you share information, it’s always current and tailored to the user’s needs. There’s no need to wade through pages of details looking for the one thing they need to know.

Copy Page

Does this survey software replace my CRM database?

No, it complements it. You...

can integrate Confirmit survey software with your CRM database. This allows you to build a clear picture of your customers, not only in transaction terms, but in their attitudes towards you as well. Rather than replacing your CRM data, it adds to it. Think of it as providing the “why?” to CRM’s “what?”

Security

Is it secure?

Confirmit survey software has the highest levels of security in the industry.

It has been tested by leading financial institutions—passing every test. The data centers we employ are SAS 70 type II certified, and the US data center is Safe Harbor certified for the European Data Protection Act. Our on-demand service is regularly reviewed by professional third party security specialists to make sure your data cannot be accessed or tampered with by third parties.

Warning

Is Confirmit survey software reliable?

Over 430 million surveys have been completed on Confirmit in...

the last 7 years, while maintaining a guaranteed uptime of 99.7%. No matter how many surveys you send out or how high your response rates, the Confirmit platform can handle the pressure. If your business prides itself on its customer experiences,our survey software will continue that high quality of experience as customers complete your surveys.