Share Analysis for Improved Customer Loyalty

you to view results immediately. As new responses come in, your data is updated so managers and executives can instantly identify when problems occur and address them. Front line staff can see how their actions impact feedback, strengthening employee engagement.

With Confirmit you can enable interactivity to allow users to drill down into data, apply filters, and save changes as they go. They can view information at any level, from top-down reports to individual survey responses. By keeping data relevant, you encourage users to revisit reports regularly and make decisions based on the most up-to-date insights.

This means you can create a master report and deliver hundreds of unique and interactive versions to stakeholders, depending on their requirements. You don’t need to manually create these reports, freeing you to spend more time acting on the results of your feedback.

applications such as responding immediately to complaints or leads. The Alerts Management Console is an ideal tool for building better customer loyalty, enabling you to escalate and streamline the management of individual cases, while e-mail alerts go directly to the right person so they can handle each case.

Confirmit sends an alert automatically to the appropriate person to manage that case. The alert contains all survey responses and other key data, such as products purchased or customer value. Staff doesn’t need to waste time accessing other systems to follow up with customers.

who’s acting on them, and what stage the process is at. Managers can delegate certain cases to individuals or departments best placed to deal with them, while maintaining an overview of recurring customer retention issues for further management.

It’s easy to drill down into your feedback data and uncover key trends, new insights, or anomalies that affect customer loyalty. You don’t need to spend time wading through data at the expense of taking action.

and share findings about customer loyalty and customer retention with others. While many users only need a top-level view of data, you can ensure that the more data-driven members of your team can uncover new insights using their own analytical skills.

feedback data. You can identify the key drivers of customer satisfaction, customer retention, and customer loyalty; or measure the effect of employee engagement programs on the customer experience. By identifying such relationships, you can focus investment on the areas that will most benefit your business.

stakeholders and create a common goal. To make your reports as accessible as possible, you can embed Confirmit charts in your corporate intranet, with live links so they’re always up to date.

Confirmit enables quick export to a range of offline tools, including MS Excel, MS PowerPoint, and Adobe PDF. This ensures that all stakeholders can have feedback reports at their fingertips at all times.

presentation-ready reports quickly and easily. Once your dashboards are exported into your corporate MS PowerPoint template, you can update the data from within MS PowerPoint at any time. This improves efficiency and flexibility, enabling you to share up-to-the-minute results widely.