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Security, Scalability, and Availability

With Confirmit, you benefit from the assurances that come with the highest levels of data security and compliance with regulatory standards. You also gain access to a system that is fully scalable, meeting your needs now and as they grow.

Peace Of Mind

The Confirmit platform incorporates an extensive range of security measures covering the survey creation, data collection, analysis and reporting processes, so that you benefit from the highest levels of data security and compliance with regulatory standards. In addition to our software security measures, Confirmit continually performs a range of assessments to ensure the security, reliability, and redundancy of the On-Demand environment.

Security for Your Respondents and Staff

The security and confidentiality of your respondents and the data you gather from them is protected via a range of sophisticated protocols, the separation of respondent and response data, sophisticated password functionality, and Secure Socket Layer (SSL) technology. At the same time, security for your survey authors is provided by strict access protocols, project level permissions, log-in controls, and a range of complex password functionality.

Data Security

To protect all the activities you conduct with the data you collect, Confirmit supports encrypted file transfer (PGP encryption). This is critical for secure data exports, report exports, respondent uploading, and other data transfers with third party databases. FTP is also supported. Confirmit also provides a Script Checker to prevent potentially malicious code, and, if you operate very strict server environments, you can HTML-encode all textual elements. Confirmit also provides a Mail Authentication security layer to prevent your organization’s survey e-mails being listed as spam.

Comprehensive, Secure Hosting

Confirmit's managed hosting provider Rackspace delivers comprehensive monitoring, software, hardware, and network guarantees, all designed to deliver high platform availability. This is in addition to providing 24/7/365 Fanatical Support™, and a range of measures that ensure compliance with current industry regulations and quality standards, particularly those relating to SAS 70 type II certification, ISO standards, and Safe Harbor certification for the European Data Protection Act.

Scalability

Confirmit is used by small businesses running a few surveys a year, by global companies running thousands of complex research projects—and every size in between. Whether you’ll have a few thousand respondents, or a few million, the platform can scale to meet your requirements in a cost-effective way.

  • Microsoft SQL Database
  • Unique database per survey
  • Complete stateless design
  • Caching in ASP.NET
  • Hardware load balancing across multiple servers

These features ensure that your business performance requirements can be met now, and as they change in the future.

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Guaranteed Availability

The Confirmit On-Demand environment guarantees up-time of 99.7% for web-based data collection. The uptime guarantee has been met for six consecutive years. Confirmit and our hosting partner Rackspace follow a strict range of measures to ensure high availability, ensuring your business-critical systems are there when you need them. These include, but are not limited to:

  • 24x7x365 on-site and off-site monitoring and pro-active incident management.
  • Dedicated On-Demand Confirmit Operations team available 24x7x365 to investigate and remedy any availability issues.
  • Hosting vendor guarantee of 100% network uptime through SLA.
  • Hosting vendor guaranteed hardware replacement within 1 hour of reported hardware issue through SLA.
  • Fully duplex Gigabit network.
  • Fully redundant and scalable application modules deployed in N+1 or better server configurations.
  • Clustered SQL database servers with multi-path SAN connections and redundant fiber switches.
  • State-of-the-art physical building security. Dedicated infrastructure firewalls, switches, IDS, servers, and racks. All network infrastructure is redundant.
  • The highest security in the industry.
  • The highest security in the industry through Rackspace including:
  • 24/7/365 Fanatical Support™.
  • Compliance with current industry regulations and quality standards, particularly those relating to SAS 70 type II certification and ISO standards.
  • Safe Harbor certification for the European Data Protection Act.
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